About

A workforce planning specialist focused on the full path from demand to cost.

I am a Melbourne-based planning specialist with 17+ years across technology, banking, telecommunications, insurance and government.

What I bring

My strongest work sits where business demand, workforce capacity, labour cost and decisions need to come together. I am especially useful when the data is incomplete, assumptions are vague, or the organisation has no mature model linking top-line goals to bottom-up operating reality.

I build practical models and planning processes that leaders can use: demand forecasts, workforce and capacity plans, labour budgets, reforecasts, dashboards and decision tools.

Relevant prior work

Experience behind the offering.

Meta / WhatsApp

Global workforce and labour expense planning

Led workforce planning and labour expense governance in an environment supporting more than US$100M in annual labour spend.
Worked across multi-region vendor and in-house operations, scenario modelling, capacity planning and workforce cost plans.
Supported AI-enabled service transformation that materially reduced required agent capacity across large-scale workflows.

Westpac

Banking-scale forecasting and workforce planning

Supported a 5,000+ FTE operations network in a major Australian bank.
Built forecasting, productivity and cost models used in annual planning and budget decisions.
Worked closely with finance and operations leaders and led a workforce planning and analytics team.

Earlier Australian experience

Vodafone, IAG and Services Australia

Planning foundations across telecommunications, insurance and government.
Demand forecasting, capacity modelling, scheduling, budgeting and operational reporting in high-volume service environments.
Deep grounding in translating demand signals into practical service and resourcing decisions.

Availability

Available for consulting projects, contract assignments and interim support.

Discuss a Project